Social Software

Friday Jul 06, 2007

Executive summary

Social software, considered as free online resources, recently comes into enterprise phase. Many companies devote into this area and are trying to produce enterprise social software which is suitable for using in an organization. Apart from normal widely used social software, these ones face to the organization. Therefore secure problems become a big issue. This blog is produced to introduce five kinds of popular social software on the Internet which are bookmarking, blog, wiki, profile and instant messaging program. We choose seven well-known providers to compare the functionalities which are IBM, Oracle, Sun, Novell, Microsoft, Google, and Yahoo. Among those provides IBM, Oracle, Sun as well as Novell are producing the social software faces to the organization. In the meantime, Microsoft, Google, and Yahoo are facing to the normal user on the Internet. This blog is mainly divided into five sections. The first one is the introduction and the following will be the background introduction which will give a brief description about social softwares which are mentioned in this blog. Next, we will briefly compare the functions of social softwares provided by different providers and will introduce the social software according to the providers in the fourth section. Finally, this blog will give a conclusion.

Conclusion

This blog presented the functionalities of five kinds of social software which supported by different vendors. They have similar functionalities as well as its feature. All the functionalities mentioned and compared in this blog are all based on the information provided by the vendors.

 

IBM provides the social software within a big product, IBM Lotus Connections. It contains Dogear, blogs and profiles. Those components can be accessed through browser interfaces or through existing applications such as IBM Lotus Notes, IBM Lotus Sametime, and IBM WebSphere Portal. As a part of a big product, those components can cooperate with each other, such as when user search for a bookmark, he can find some other user’s bookmark, as well as that user’s profile and the blogs, if he have enough privilege to do it. However, IBM Lotus Connections is targeting at organizations rather than personal uses. Moreover, IBM Lotus Connections is built on WebSphere Portal which requires high performance computers to hold the programs. Therefore, it is not a kind of very popular software for the public to use.

 

Some famous vendors, on the contrary, who produce product targeting at the normal public users, Google, Yahoo and Microsoft, integrate their services together. Such as Google and Yahoo, they introduced toolbar to integrate bookmarking, mail and search services which make users easy to use. Moreover, they all integrate their instant messaging programs with the mailbox. Microsoft in this case associates blogs with instant messaging programs. Google integrates the instant messaging programs into mailbox, as well as combine all the services under Google account. User just simply goes to Google website with username and password can mange bookmarks, blogs as well as chats.

 

In addition, some of the products are not the main product for that vendor, such as Oracle, Sun and Novell. They only have the instant messaging programs and all those products faced to organizations uses. Therefore some technologies and features are not as mature and various as those famous product that widely accepted by the users.

 

With the popularity of, more and more companies starting devoting into this area, meanwhile, all the existing social softwares are improving along with more and more users using them.

Yahoo Messenger

Yahoo Messenger is a popular advertisement-supported instant messaging client and protocol provided by Yahoo. Yahoo messenger is mainly support Windows platform however it does have released some stable version for Mac OS X. However, it has fewer features than the Windows release and has been reported to be quite buggy. That version includes some basic features however it is still lacking the more advanced features such as PC-to-PC calling, an address book and chat room access.

 

Yahoo Messenger is provided free of charge and can be downloaded and used with a generic "Yahoo ID" which also allows access to other Yahoo services, such as Yahoo Mail, where users can be automatically notified when they receive new email. Yahoo offers PC to PC telephone, file transfers, webcam hosting, text messaging service, and chat rooms in various categories.

 

In addition to basic instant messaging features, Yahoo Messenger also offers many unique features, for Microsoft Windows version, such as IMVironments which allow user to customize the look of Instant Message windows, address-book integration and Custom Status Messages. It was also the first major IM client to feature BUZZing and music-status.

 

User can access Yahoo Messenger not only through Yahoo Messenger client, but also can launch it under the name Yahoo Pager. Which means user can access to Yahoo Messenger using any computer connected with Internet without install Yahoo Messenger instant messaging application.

 

Yahoo Messenger provides a function called Yahoo Voice. It is a Voice over IP which could be PC to PC, PC to Phone and Phone to PC service. Yahoo also added voicemail that user can send a message by voice to another user.

 

Yahoo Messenger has added the ability for users to create plug-ins via the use of the freely available Yahoo Messenger Plug-in SDK, which are then hosted and showcased on the Yahoo Plug-in gallery.

 

Yahoo plans to integrate Yahoo Mail Beta and Yahoo Messenger. Conversations will eventually be archived and stored in the same manner as emails. This allows users to search within their chat logs easily, and to have them centrally stored no matter what computer is used to have conversations.

 

Offline messaging, a feature long offered by Yahoo, allows online users to send messages to their contacts, even if said contacts are not signed in at the time. The sender's offline contacts will receive these messages when they next go online.

 

There are various games and applications available that can be accessed via the conversation window by clicking the games icon and challenging your current contact.

Yahoo 360°

Yahoo 360° is a personal communication portal similar to Microsoft MySpace, currently in beta testing. It integrates features of social networking, blogging, and photo sharing sites.

 

Besides the basic function provided by blog tools, a user may create a personal web site, share their photos from Yahoo Photos, maintain a blog, a list of local reviews, profile information, and see which friends are currently online. Yahoo 360° also, by default, features a “friends updates” section, under which each friends' latest update is summarised. Yahoo 360° also goes a step further than standard friend connections by permitting the creation and/or joining of forums under which users that share a common interest can talk. These are operated using Yahoo Groups, and the integration with Yahoo 360° is used for this feature.

 

Yahoo 360° allows user to custom and prebuilt the theme. It contains a small profile tools that users may compile interests, favourite movies, books, and so on. User can also view latest activities from friends. It also adds the feeds that users may include RSS feeds for themselves and others from their favourite sources. User can share their public photo albums from Yahoo Photos and Flickr.com. The Blasts function allows user to quick post or idea that are neither published in the blog nor archived. It also include a testimonials that user can review and praise user’s close friends. Yahoo 360° also connects to users sharing similar interests.

Yahoo Bookmarks

Yahoo Bookmarks, a kind of personal online storage locker, gives individuals access to favourite sites from any Web-connected computers. Besides normal bookmaking tools’ features, the new version of Yahoo Bookmarks offers several improvements on organizing bookmarks into folders to make them easier to find. It also encourages users to try tagging, a more modern way of organizing information that relies on users assigning keywords to personally important information to make it easier to search for and find such information again later. Yahoo Bookmarks introduces the concept of social bookmarks by allowing users to send favourite links to friends via built-in e-mail or instant message links. The new Yahoo toolbar allows users to create an unlimited number of personalized link buttons for fast access to favorite websites.

Google Talk

Google Talk is a computer application for Voice over IP and instant messaging, offered by Google. The Google Talk client is currently only available for Windows, but with the release of the Google Talk gadget, a user on any operating system with a web browser can use Google Talk. However, other XMPP clients, such as Pidgin, fully support other operating systems.

 

Gmail received chat functionality, and was integrated with Google Talk. Users can send instant messages to other Gmail users. Google Talk does not need to be downloaded to send instant messages to Gmail users. The conversation logs are automatically saved to a Chats area in the user's Gmail account. This allows users to search within their chat logs easily, and to have them centrally stored on the Internet, which has caused concerns that intelligence agency may exploit this fact to gather information.

 

Instant messaging between the Google Talk servers and its clients uses an open protocol, XMPP, allowing users of other XMPP clients to communicate with Google Talk users. VoIP in Google Talk is based around the Jingle protocol. The technology used within the Google server network however is not publicly known. The connection between the Google Talk client and the Google Talk server is encrypted, except when using Gmail's chat over HTTP, a federated network that doesn't support encryption, or when using a proxy like IMLogic. End-to-end messages are unencrypted. Google plans to add support for chat and call encryption in a future release. Some XMPP clients natively support encryption with Google Talk's servers.

 

Google added voicemail and file sending capabilities to the Google Talk client. Voicemail messages can be 10 minutes long, and they're delivered to the contact's Gmail mailbox as an attached MP3 file. It is also possible to display the song currently playing on the computer. This music data is collected, if the user agrees to this, and displayed on the Google Music Trends page. Google also introduced offline messaging to Google Talk. This allows users to send messages to their contacts, even if they are not signed in. They will receive the messages when they next go online.

 

There are some bugs for Google Talks as well. When incorporating "Google Apps for your Domain" Service and Google Talk together, the "Check Inbox" function within Google Talk Program is not working properly. There have also been several bugs reported in the Windows client for Google Talk, including e-mail message-notification unreliability, taskbar notification problems during conversations with more than one contact, and tab-sizing problems. Also it appeared that using the escape key to close chat windows does not work if the window has been open for a moderate amount of time. Similarly, the buddy list window, if left un-minimized for a length of time, would automatically "maximize" (to the same size), and would have to be "restored" with Windows in order to minimize once again. Another bug that had been noticed was a buddy list malfunction. All users will intermittently appear offline in the Google Talk client regardless of their actual status. Another problem with the Google Talk client reported by numerous users is its tendency to freeze occasionally for one to two minutes, using 100% CPU power. This is most common during a long conversation. A bug that has appeared in version 1.0.0.100 is that in the menu, "Check for mail" item randomly disappears, leaving you without the ability to check for new e-mail in your Gmail. Restarting the program restores it. Memory leaks are also a problem and remain in the current version. Google stated to fix all of these bugs. However, some users are reporting that the offline contact bug in Google Talk still continues.

Blogger

Blogger is a website that allow user to create a web blog using Google account. Blogs can either be hosted internally by Blogger, externally on a user's own domain, or on the user's own server. As part of the Blogger redesign in 2006, all blogs associated with a user's Google Account are located on Google servers. The service is now claimed to be more reliable, due to the quality of the servers. Along with the migration to Google servers, several new features were introduced, including label organization, a drag-and-drop template editing interface, reading permissions and new Web feed options. Furthermore, blogs are updated dynamically, as opposed to rewriting HTML files.

 

The Google Toolbar has a feature called "BlogThis!" which allows toolbar users with Blogger accounts to post links directly to their blogs. "Blogger for Word" is a free add-in for Microsoft Word. This add-in allows users to save a Microsoft Word Document directly to a Blogger blog, as well as edit their posts both on- and offline. As of January 2007, Google says "Blogger for Word is not currently compatible with the new version of Blogger", and they state no decision has been made about supporting it with the new Blogger. Blogger supports Google's AdSense service as a simple way of generating revenue from running a blog. Blogger offers multiple author support, making it possible to establish group blogs.

Google Bookmark

Google Bookmark is an online service that lets user save favourite sites and attach labels and annotations. Unlike the bookmark feature from the browser, bookmarks are stored securely on Google's servers online, so they are accessible even if you're using other computers. The most important features that set Google Bookmark apart from other services is that all your bookmarks are private which means it can be accessed for the user only by providing correct username and password.

 

Google Bookmark allows user to import bookmarks from Firefox and Internet Explorer as well as export from Google Bookmark. User need to download Google Toolbar, and use the "Import bookmarks" option that appears on the drop-down menu next to the Bookmarks icon. For other browsers, user should import bookmarks to Firefox and use Google Toolbar as explained before. If user uses other online bookmarking tools, and wants to transfer bookmarks to Google Bookmark, user should find an option to export bookmarks in their support center, user export function to save bookmarks in a HTML file that can be imported into browser then import to Google Bookmark. It is easy to use Google Bookmark to export bookmarks from Google. User need to go to bookmark page and it allows user to download a file called bookmarks.html, which can be imported in browser. User can also export the bookmarks as a feed, but it won't be very useful unless for a developer.

 

Google Bookmark has three ways of adding bookmarks. One is using Google Toolbar. By using Google Toolbar, user can use add or remove bookmarks by click on the blue star to add the current site as a bookmark. Click again on the star to choose one or more labels. Another way is using an extension. For Firefox, there is a very good extension called GMark that shows your bookmarks in the sidebar and another extension that mimics Google Toolbar and adds drag-and-drop. But to add bookmarks there's a very simple bookmarklet that should work on almost any browser. Just drag this to the links toolbar and user will also find it at the bottom of Google Bookmarks homepage.

 

Google Bookmark is a fully searchable bookmark tool. User can not only search through title of the page, the description and the URL, but also can search the entire page. Google Toolbar adds a new option for bookmarks in the list of search engines. If user types the first letters from the title of a bookmark, Google Toolbar gives the option to load that site. User can also use Gmarks that searches as type or can just go to the web interface at google.com/bookmarks. Search the same as using Google.com. To restrict your search to a label, add label:name to your query (note that labels are case sensitive). The search based on bookamrks will not affect the search on Google website. User will see the labels selected for a bookmark next to its corresponding snippet in the search results. Bookmarks affect Google's search results only for user. Google improves the relevancy of the search results by tailoring to interests, so the order of the search results could change in some cases.

 

Using Google Bookmarks, user can manage the web browser’s history. User can view the history, remove them, or bookmark them. Google Bookmarks should make it easy to add bookmarks from the toolbar by adding the functionality available in the bookmarklet, a tag cloud should be a nice way to explore the bookmarks, user should be able to search the entire site if bookmark the homepage, to save copies of the pages and to get recommendations for labels and related pages.

Windows Live Messenger

Windows Live Messenger still commonly referred to by the previous name of MSN Messenger (MSN for short), is an instant messaging client for Windows XP, Windows Server 2003, Windows Vista, and Windows Mobile, first released on December 13, 2005 by Microsoft. Windows Live Messenger is mainly available for Windows platform. However, it does have products for Mac and Linux.

 

As the next generation of MSN Messenger, Windows Live Messenger includes all the features of MSN Messenger. Besides that, Windows Live Messenger adds some other features.

 

Besides transfer files between the contacts while chatting, Windows Live Messenger provides a Sharing Folder feature which is an alternative to the "direct transfer" method of file distribution. When a user wants to deliver a file to another person on his or her contact list, he can use the sharing folder function. When files are added to the "sharing folder" for a particular person, the file will automatically be transferred to the corresponding computer when they are online. This means that the folder is literally "shared" between two computers. If a user deletes a file, for example, the file will also be deleted from the corresponding computer's shared folder. To minimize risk of virus-infected transfers, the "sharing folder" feature is bundled with an anti-virus program. The "sharing folder" feature can only be used on computers with NTFS-formatted hard disks.

 

In addition to PC-to-PC calls that have been supported in previous versions, Windows Live Messenger now supports PC-to-phone calls with Windows Live Call. This feature is supported by Verizon, branded as "Verizon Web Calling". This feature is only available in selected countries, including the US, the UK, France, Germany, the Netherlands, Austria, Ireland, Finland, Belgium, Spain, and Italy.

 

On October 13, 2005, Yahoo and Microsoft announced plans to introduce interoperability between their two messengers, creating the second largest instant messenger user base worldwide. The interoperability between Yahoo and Windows Live Messenger was launched 12 July, 2006. This allows Yahoo and Windows Live Messenger users to talk to each other without the need to create an account on the other service, provided both contacts use the latest versions of the clients. However, if a user uses an older or third-party client, they will appear offline to the users on the other network.

 

There are various games and applications available in Windows Live Messenger that can be accessed via the conversation window by clicking the games icon and challenging your "buddy".

 

Unlike previous versions, one can start conversations even when his or her status is set to Appear Offline. However, if talking to someone who has an older MSN Messenger client, they will lose the ability to talk to that user after a short period of no activity, due to their client thinking that user is offline.

 

The i’m initiative is a new program Microsoft launched in March 2007, that connects the user with nine organizations dedicated to social causes through Windows Live Messenger. Every time someone has a conversation using i’m, Microsoft Corp. shares a portion of the program's advertising revenue with the organization of the user's choice. There is no set cap on the amount donated to each organization. The more i’m conversations the user has; the more money goes to one of the nine causes. Each participating organization is guaranteed a minimum donation of $100,000 during the first year of the program. There is currently no end date for the program. However, the i’m initiative only works with the most recent Windows Live Messenger.

 

In order to manage the contact list, Windows Live Messenger allows user to edit nicknames of individual contacts that can be customized to appear differently from what the contact has set. User can set contacts with the name that easier to identify them.

 

For the new version of Windows Live Messenger, a colour scheme can be chosen for the entire application, including the status window, and not just the conversation windows. A paint brush menu is situated below the personal message box in Windows Live Messenger, to facilitate choosing colours. As of version 8.1, one's display picture and personal message are stored on the server, so wherever one signs in, the display picture and message will still appear. However, all computers must have at least version 8.1 for the feature to work.

Microsoft LiveSpace

Microsoft LiveSpace is the blog tool provided by Microsoft which allows registered user to create a “space” in the Internet which can hold pictures, music as well as blog entries. Microsoft LiveSpace contains a profile system that user could define his profile with general personal information. User can choose this information to be public or private. In LiveSpace user can setup permission which defines the accessibility of the blog. No matter your blog is public or private, it's easy to setup.  LiveSpace can auto translate the headings to the language defined on user’s computer. That makes people from different country could setup their blogs easily and makes user easy to read other people’s blog.

 

As normal blog tools, LiveSpace allow user publish a new blog or save as a draft before publish. Visitors could leave comments for the content that they could access. It provides Trackback and Permalink functions for the blog entries. It also could achieve the old blog entries according to the time. It provides a visually text editor for both content and comment editing. User could easily add a blog or a comment. It also supports emoticons which makes blog lively.

 

Nowadays, LiveSpace supports gadget, feeds and embed video. When a user logs into the space, LiveSpace will display a new page shows the up-to-date changes about other user’s space. User can send message to other users, which can keep in touch with the Spaces friends and meet new people by sending them personal messages.

 

There are lots of plug in available online that allow user to customize the space. Such as mood clock, weather report, visitors statistic, etc. User can add the Guestbook to space so visitors can leave messages. User can also add images and videos in a Guestbook entry. User can edit the space theme by adding personal picture as a background.

Novell GroupWise Messenger

Novell GroupWise Messenger is the instant messaging program which is included in GroupWise since version 6.5. Novell GroupWise Messenger is a secure, open standards-based and policy-based instant messaging system that allows employees to communicate in real-time, permitting faster decision making while protecting information behind the firewall. GroupWise can support a number of server and workstation platforms. Server platforms include NetWare, Linux, and Windows. There is a Windows client and a less-capable Java client for Linux and Mac OS X. Novell has promised closer client feature parity in the next major release.

 

Using GroupWise Messenger, users can determine personal availability, and communicate and transfer files-all behind the safety of the corporate firewall. GroupWise Messenger also enables an organization to extend instant messaging securely beyond the firewall to partners and suppliers using a virtual private network (VPN). Administrators can set policies to log instant messaging communications system-wide, by groups or by individuals, simplifying management and control.

 

Novell GroupWise Messenger offers strong security features, so users can communicate freely, without compromising sensitive information. All users must first authenticate through Novell eDirectory to keep out unauthorized people. GroupWise Messenger encrypts all communications (client-to-server and server-to-server) using secure sockets layer (SSL) encryption, so eavesdroppers can't tap into sensitive information. Users can record conversations on a private file for their own use, so they have an audit trail of sensitive conversations. GroupWise Messenger can be set to archive conversations on an encrypted log file that's available only to trusted users. Conversation archiving helps your organization meet certain government regulations and support litigation cases. Because GroupWise Messenger is integrated with Novell eDirectory, users know their contacts' true identities instead of only aliases or screen names.

Integration with eDirectory translates into easy administration. Management is policy based using a plug-in to ConsoleOne®. Administrators can manage corporate conversation archiving, specifying that conversations of certain users or conversations across the entire system are archived to the secure log file. Moreover administrators can manage directory access, limiting the scope of user directory searches to certain areas of the directory and specifying the scope either by user or user group. In addition, the administrator can limit the fields that are displayed as the result of a search, specifying the fields either by user or user group. Furthermore, administrators can search conversation archive, enabling administrators and other trusted users to locate specific conversations in the archive using the GroupWise Messenger client.

Novell GroupWise Messenger has the business-class functionality that corporate users need. Users can search the corporate directory (through Novell eDirectory) to find other users based on their real names, titles and departments. That means users can quickly find the people they need to contact. Users can conference other people in just as easily as they do over the telephone. Users can minimize disruptions by limiting who may initiate conversations with them—creating either a list of allowed people or a list of disallowed people. In addition to the standard presence indicators, which include online, offline, busy and away, users can create custom indicators such as working on quarterly report, to provide more detailed information. Users can specify an automatic reply to people who attempt to contact them. GroupWise Messenger supports 21 languages, so it can be used by global organizations. It also supports Unicode, allowing multiple languages in the same message. Users can organize contacts into custom folders for fast, easy access. Because GroupWise Messenger maintains contact lists in the directory on the server, they are available to users from anywhere at any time. Users can personalize their messages with custom fonts and colors. GroupWise Messenger can automatically generate audio or visual alerts when contacts log on, log off or send messages.

 

In addition, Cerulean Studios provides a free GroupWise Messenger plug-in for its Trillian Pro, and instant messaging client that operate with all popular instant messaging services. With Trillian Pro, GroupWise Messenger users can conduct all instant messaging activities from a single client.

Sun Java System Instant Messaging

Sun Java System Instant Messaging is the instant messaging program which is a component of the Sun Java Communications Suite. Sun Java Communications Suite also includes the industry-leading Sun Java System Messaging Server and the Sun Java System Calendar Server. Sun Java System Instant Messaging is a standards-based, secure instant messaging product for enterprises and service providers. Its client could be installed on many platforms such as HP-UX, Linux, Solaris, Apple Mac and Windows. However, its server must be installed on either Sun Solaris or Red Hat Enterprise Linux. A key feature of this product is its XMPP-based interoperability with other instant messaging systems.

 

Sun Java System Instant Messaging delivers secure presence information and extended, real-time messaging capabilities including instant messaging, conferences, alerts, news, polls, and file transfers to create a rich collaborative environment. Sun Java System Instant Messaging enables users to capture the knowledge generated and exchanged within an instant messaging session, a conference or a poll with keyword search and retrieval of transcripts through the search component of the Java System Portal Server; or through a variety of e-mail servers and clients; or via the Archive API and a third party archiving solution.

 

Sun Java System Instant Messaging enables secure access via any browser inside or outside a corporate firewall using SSL or through the VPN-on-demand technology available through the Java System Portal Server, Secure Remote Access. It provides extensive end user privacy controls. It is a XMPP-based product which facilitates integration of instant messaging and presence functionality with a wide array of third party and open source clients, components, and other applications. Gateways to the public networks can aggregate of contacts across XMPP-based servers and public networks.

 

Today, end users demand secure, "always-on" access to people, services and information. In turn, enterprise IT organizations and service providers demand security and performance. Additionally, corporate executives require cost-efficiency of communications. Sun Java System Instant Messaging provides a scalable and reliable Java technology-based client and server for secure real-time communications and presence management that meet these requirements. Sun Java System Instant Messaging could automatically update users' availability as indicated by online activity; enables users to control access to their own presence, including the ability to be "invisible" while online.

 

Provides services-based, or feature, provisioning and access policy through Java System Access Manager, enabling granular service differentiation across users; enables centralized management of user properties; and, supports single sign-on.

 

Sun Java System Instant Messaging enables service providers to host services for multiple organizations or corporate IT to host multiple departments within the enterprise on a single server, reducing number of servers needed, facilitating management of large deployments, and lowering TCO.

 

Sun Java System Instant Messaging offers virtually seamless integration with the industry-leading Java System Portal Server a community management, search capabilities, and secure remote access.

 

Sun Java System Instant Messaging protects infrastructure investments by enabling products to be easily extended and customized to meet specific or changing business requirements, and facilitates embedding presence into existing and new applications.

Oracle Messenger

Oracle Messenger is the instant messaging program which is included in Oracle Real-Time Collaboration. Oracle Messenger, built on the industry-standard XMPP protocol, is a full-featured presence and messaging system. Oracle Messenger only supports Windows operating systems which are Windows NT, Windows 2000, and Windows XP.

 

As normal instant messaging program, Oracle Messenger could display a status message to show user’s current availability for chat, thus user chat with one colleague or with multiple colleagues by start a chat conference or a Web conference directly from Oracle Messenger or from a chat conference when the participants are available. Oracle Messenger can hold a two-way voice chat with another user as well as broadcast chat messages to several users or to community groups. By using Oracle Messenger user can send and receive files while chatting as well as manage contact lists by add or remove contacts, create groups of contacts, and easily move contacts from one group to another user.

 

Oracle Messenger, as a part of Oracle Real-Time Collaboration, manages all communications using Secure Sockets Layer (SSL) connections. Therefore, unlike other instant messaging programs, all Oracle Messenger instant messages and chat conferences are secure. Guest users can chat with persons using Oracle Real-Time Collaboration from outside the corporate firewall, optionally using a secure connection with HTTPS, and using an Oracle Real-Time Collaboration integrated service.

 

Using Oracle messenger an administrator can create a group of contacts to perform some particular task or process; for example, a group might be created to receive chat requests from guest user customers needing support. Users can participate in a queued chat with the group, so that available members of the group can monitor and respond to the requests as appropriate. Individuals can broadcast messages to the entire group. Users can participate in text-based chat conferences with several participants, and a user can easily start a full Web conference from the chat conference. Administrators can create a "community group" from groups in a directory or database. Such groups are created by default when users are provisioned using Oracle Internet Directory. Create groups based on management hierarchy: Administrators can create community groups based on the company's management hierarchy, such as lists of direct reports, or all members reporting to a particular manager. Such groups are created by default when users are provisioned using Oracle Internet Directory.

 

Oracle messenger will save the archives of individual user chat sessions on the Oracle Messenger server and on each client's server. Those archives are stored by date and by person contacted, and contain the full text of all messages. Oracle messenger could be accessed through Oracle Real-Time Collaboration Web Client pages. Therefore, user does not have to install Oracle messenger, and could access Oracle messenger wherever appropriate.

Lotus Sametime

Lotus Sametime is an instant messaging client produced by IBM. Nowadays, Lotus Sametime enhances the existing instant messaging capabilities, which include location awareness, real-time spell check, screen capture, chat history, multi-way VoIP, and the display of contact information. It also includes some new enhanced capabilities. It has a point-to-point video, which allows user to easily expand an instant message to a voice or video conversation with another user. It provides a tabbed chat user interface, that user can simplify user’s desktop and more easily manage multiple conversations by consolidating all active IM sessions in a single Lotus Sametime window. The latest Lotus Sametime integration with Microsoft Office and Outlook applications, providing user with the ability to view online status and launch Lotus Sametime capabilities such as instant messaging, voice or video chat, and Web conferencing sessions directly inside of Microsoft Office and Outlook software.

 

Lotus Sametime 7.5.1 software introduces a number of application-wide enhancements. It provides Linux server support, allowing user to implement Lotus Sametime with the cost savings and openness of the Linux platform as well as additional language support. It becomes more serviceability, reliability and traceability.

Profiles

Profiles is a profile tool supported by IBM which is included in IBM Lotus Connections. By using profiles user can search for people across an organization by name, phone number, location, or job title and view business card information. User can also find people based on the expertise by searching keywords in their profiles that reflect their knowledge and responsibility. User can send a person an instant message by clicking on their contact information. From a person's profile, user can link to the bookmarks they have shared, the communities they have joined and the blog postings they have made, and the activities have in common. If used within the organization, users can view and navigate the reporting structure of the organization. The profile information can be populated from back-end systems using Tivoli Directory Integrator.

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